Welcome to The Black Caddie’s Customer Service. We are here to assist you and ensure your experience with us is smooth and enjoyable. This page outlines the ways we can help you, from placing orders to addressing any concerns you might have. Please review the following information to learn more about our customer service practices.

Placing Orders

At The Black Caddie, we’ve made the ordering process as simple as possible:

Online Ordering

Browse our website and add the items you love to your cart. Follow the checkout process to enter your shipping and payment information. An order confirmation will be sent to your email once your order is placed.

Order Updates

We will keep you informed about the status of your order through email notifications. You can also log into your account to track your order’s progress.

Returns and Exchanges

We want you to be completely satisfied with your purchases. If you’re not, we offer options for returns and exchanges:

Return Policy

If you’re not satisfied with your purchase, you can initiate a return within 5 days of receiving your order. Please refer to our Return Policy for detailed instructions on returning items.

Exchange Policy

If you received a damaged or incorrect item, please contact our customer support team within 3 days of receiving your order. We will guide you through the exchange process.

Contacting Customer Support

We’re here to assist you with any inquiries or concerns:

Email Support 

Reach out to us at theclubhouse@theblackcaddie.com for general inquiries, order updates, or assistance with any issues. We strive to respond to emails promptly during our business hours.

Live Chat

Our live chat feature on the website allows you to connect with a customer support representative in real-time. Look for the chat icon on the bottom right corner of our website to start a conversation.

Feedback and Suggestions

Your feedback helps us improve:

Product Suggestions

Have an idea for a product you’d love to see in our collection? We value your input and appreciate any suggestions you might have.  Email us at theclubhouse@theblackcaddie.com.

Service Feedback

If you’ve recently interacted with our customer service team, we’d love to hear about your experience. Your feedback helps us enhance our services.

Privacy and Security

Rest assured, your personal information is secure:

Privacy Policy 

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect the information you share with us.

Data Security

We implement security measures to safeguard your personal information. However, we encourage you to take precautions while sharing information online.

Contact Us

If you have any questions, concerns, or feedback related to our customer service or any aspect of your shopping experience, please feel free to contact us at theclubhouse@theblackcaddie.com.

Thank you for choosing The Black Caddie. We are dedicated to providing exceptional customer service and ensuring your satisfaction with every interaction.